Terms

Version 2.11 · Last updated: 15 October 2026.

These terms explain how this website can be used and how sessions are booked and provided. Before you commit to paid work, I send the relevant parts of the Client Pack, including your booking details, service terms, cancellation rights and full privacy information. We discuss the session information and record your agreement before hypnotherapy begins. Booking acceptance and consent to what happens in a session are separate decisions.

Who you are dealing with

Rugby Hypnotherapy is the trading name of Adel Moin, a sole trader based in Rugby, Warwickshire and an IPHM Accredited Practitioner, membership no. IPHMNM16918. IPHM is a professional body rather than a statutory healthcare regulator, and accreditation does not guarantee an outcome. Professional indemnity and public liability insurance are in place. Registered with the Information Commissioner’s Office, reference ZC082156.

Contact: hello@rugbyhypnotherapy.co.uk or 01788 486 111. Correspondence address: 27 Old Gloucester Street, Holborn, London WC1N 3AX, United Kingdom. Sessions do not take place at this address. The address for an in-person appointment is supplied privately before you accept a paid booking.

About the information on this site

Everything here is general information. It is not medical, psychiatric, psychological, legal or emergency advice, and it is not a substitute for consulting an appropriately qualified professional about your own situation. Articles and service pages describe what hypnotherapy may help with; they do not promise that it will help you.

The scope of my work

• Hypnotherapy provides complementary support. It does not replace medical or psychiatric care, assessment by an appropriately qualified health professional, or emergency support.
• I do not diagnose medical or mental-health conditions, offer medical care, or claim to cure or remove illness or disease.
• I will never advise you to start, stop or change prescribed medication.
• No particular outcome can be promised. People respond differently and change can take time.
• If your needs fall outside my training, experience or the support I can safely offer, I will explain this and, where I can, suggest a more appropriate route.

Your choices and physical boundaries

Hypnosis is not mind control. You remain able to speak, move, open your eyes, pause or stop, and you can decline a question or suggestion. We agree the focus and approach together and review how you are getting on. You can change your mind about a method at any time.

Most work involves no physical contact. In person, you can record a preference for limited touch in the Client Pack. This covers only your wrist (including a gentle lift), forearm or shoulder, while you remain fully clothed. I explain what I propose and ask each time; an earlier agreement never replaces your choice in the moment. You can decline or ask me to stop without affecting access to sessions. A no-touch alternative is always available. No other physical contact is included, and online sessions involve no touch. For anyone under 18, a parent or guardian with parental responsibility must give written permission for this limited touch, the young person must agree and the parent or guardian must be present. Reiki is not offered as a separate service.

Recording and home-practice audio

Session recording is not currently offered. Neither of us should audio- or video-record a session, and Zoom recording, AI transcription and summary features are switched off. The Client Pack’s reserved recording section does not give permission to record. Any future proposal would need a separate assessment, clear privacy information and a specific agreement before use. A separate home-practice audio may sometimes be offered; it is made outside the confidential session and is not a recording of what was discussed.

The free consultation

The free consultation is a conversation to understand what has been happening, answer your questions and decide together whether hypnotherapy is appropriate. There is no requirement to book afterwards. An enquiry, a Cal.com consultation booking, the consultation itself or a provisional appointment time does not create a paid-session contract.

How a paid booking becomes binding

If we both wish to proceed, I send you a completed booking offer with the relevant parts of the Client Pack before asking you to accept or pay. It identifies the proposed work, exact total price and payment schedule, when and how sessions will take place, my full geographical business or service address, the complaints process, cancellation rights and model cancellation form. Proposed dates are labelled as proposed until agreed.

After you confirm in writing that you accept that offer, a paid booking becomes binding only when I send you a written Booking Confirmation. Its date and time mark the start of the contract. I then send or confirm the payment instructions. An unsolicited payment does not confirm a booking. If you send money before confirmation, I will return it or check whether you want a formal proposal; money for a booking that does not go ahead will be returned.

You receive the relevant privacy information before I collect health information. We use one Client Pack, selecting the sections relevant to you and avoiding repeated questions where information is already current. We can complete the relevant answers together; please do not email completed health forms. Agreement to a session or method is recorded separately from accepting the booking. Any relevant regression information and choices are discussed before that approach is used. A free, non-binding appointment receives the information it needs without paid-booking paperwork.

Fees and payment

Individual sessions are £120 unless we agree a different fee in writing before booking. First sessions last up to 90 minutes and follow-ups up to 60 minutes; the fee is per session. An optional six-session programme is £660, which is £110 a session, where suitable. Your booking offer states the exact service, total price, appointment arrangements and payment schedule before you commit.

Payment is by bank transfer, PayPal or cash, at or before each session unless the confirmed offer sets out a different schedule. I do not collect payment-card details directly. Payment records are handled as explained in the privacy notice.

Changing or cancelling an appointment

Please give at least 72 hours’ notice to move or cancel an appointment. With at least 72 hours’ notice, there is no cancellation charge. With less notice, or for a missed appointment, any charge is limited to my reasonable direct loss and will never exceed the agreed fee for that session. I will take reasonable steps to refill the appointment and deduct any costs saved or income recovered. I may reduce or waive the charge for an emergency or another fair reason. These appointment charges do not apply when you exercise the statutory cancellation right below.

If I need to cancel, I’ll give you as much notice as possible. You can choose another appointment at no extra cost or a refund of any payment for the cancelled session. This does not limit any other remedy you may have.

Your legal right to cancel

If a paid-session contract is concluded at a distance, for example by email, telephone or online, or away from my practice premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel without giving a reason. The period ends 14 days after the day the contract is concluded. It depends on how the contract was concluded, not whether the eventual session is online or in person. You can cancel by emailing hello@rugbyhypnotherapy.co.uk, using the model cancellation form supplied with your booking, or making any other clear statement. It is enough to send that statement before the deadline.

I will only begin a paid service during the cancellation period if you expressly ask me to. If you then cancel, you pay only a proportionate amount for what was supplied, based on the agreed total price, provided I gave you the required cancellation and payment information beforehand. Without that information or your express request, no charge is due for work supplied during the cancellation period. You lose the cancellation right only when the whole agreed service has been completed and you acknowledged in advance that this would end that right. Completing one appointment does not complete a six-session programme. The Client Pack records any early-start request and acknowledgement.

If you cancel under this legal right, I will refund the amount due without undue delay and within 14 days of being told. I will use the original payment method unless you expressly agree otherwise, and will not charge a refund fee. Nothing in these terms removes any right or remedy the law gives you.

Ending the work and unused sessions

You can stop the work. Outside the statutory cancellation period, sessions paid for but not supplied are refunded when the work ends, whether you or I end it, on the terms in your booking. For a six-session programme, unused sessions are refunded at the programme’s per-session rate and completed sessions are never repriced. Any applicable appointment cancellation charge must still meet the fair-loss limits above.

Unused prepaid sessions do not expire. If you prefer, we can agree to keep them for later. A transfer to someone else needs my agreement and that person’s own consultation and relevant intake. Keeping or transferring sessions is your choice and does not replace your refund rights.

I consider requests to refund completed sessions individually, based on the circumstances. This is separate from any refund or other remedy you are entitled to by law, including where a service has not been provided with reasonable care and skill.

Confidentiality

What you share is confidential, subject to the limited disclosures and professional arrangements explained in the privacy notice. These include professional supervision, service administration, a serious risk to life or safety, safeguarding and situations where the law requires disclosure. I share only what is necessary. Wherever it is safe and practical, I will talk to you first.

Online-session safety

For an online session, you must be in a private place, stationary and not driving. At the start I confirm your current country and address, a working telephone number and the emergency contact to use if needed. We agree how help can reach you at that location. If the connection fails during hypnosis, you can open your eyes, move and reorient normally; hypnosis is not unconsciousness. I will try to reconnect and then telephone you. If I cannot reach you and there is a credible immediate safety concern, I may contact your emergency contact or emergency services under the confidentiality limits above.

Tell me which country you will be in before booking. I confirm whether I can offer sessions there, taking account of insurance cover and local requirements. Tell me before changing country. Online work with anyone under 18 currently requires them to be in the UK. Telephone calls are used for enquiries, consultations or connection problems; standalone telephone hypnotherapy is not part of the current offer.

Not a crisis service

Rugby Hypnotherapy does not provide urgent or out-of-hours support. If someone’s life is at risk or you cannot keep yourself or someone else safe, call your local emergency number (999 or 112 in the UK) or go to the nearest emergency department. For urgent mental-health support in England, call NHS 111 and select the mental-health option. Elsewhere, contact your local urgent mental-health service or doctor. Samaritans provide listening support in the UK and Ireland on 116 123.

Website use and content

The text, images and articles on this site belong to Adel Moin unless stated otherwise. You are welcome to read, print and share pages for your own use, but please do not reproduce or republish the content commercially without permission. Links to other websites are provided for convenience and I am not responsible for their content.

Liability

I take reasonable care to keep this site accurate and available, but I cannot guarantee it will always be error-free or uninterrupted. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Your statutory rights under the Consumer Rights Act 2015, including that services are performed with reasonable care and skill, are unaffected.

If something goes wrong

Please email your concern to hello@rugbyhypnotherapy.co.uk. If writing is difficult, call 01788 486 111 and I’ll help you record it. I will acknowledge it within five working days, investigate fairly, keep a written record and aim to provide a final response within 28 days.

If it remains unresolved after 28 days, or you consider it has not been handled fairly, you may use the complaints process of my current professional body, IPHM. IPHM requires complaints through its current online form. It can review professional conduct and make recommendations, but cannot order a refund or enforce a financial settlement. My final response will explain the further complaint routes available. You do not have to use this process before exercising your legal rights.

Complaints about information rights can also go to the Information Commissioner’s Office at ico.org.uk. The privacy notice explains that process.

Changes and governing law

These terms may be updated from time to time. The terms supplied with a paid booking govern that booking, subject to any later changes required by law or agreed with you. These terms and my services are governed by the law of England and Wales. Any court claim must be brought in the courts of England and Wales, unless the law gives you a mandatory right to use another court. You keep any consumer protections that apply under the mandatory law of the country where you normally live.